Refund policy
We have a 30-day return policy, which means you have thirty (30) days after receiving your item to request and ship back a return for store credit or an exchange request for a different size or product.
To be eligible for a return or an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original frosted bag packaging. You’ll also need the packing slip or return instructions to send your return or exchange back with your order number included.
To start a return or exchange, please use our return portal.
If your return or exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@shopsaltproject.com.
Damages and Issues
Please inspect your order upon reception and contact us within 72 hours of receiving your order at help@shopsaltproject.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If this notification occurs outside of this time window, we may not be able to accommodate your request. All defective, damaged, or incorrectly shipped goods require a submitted photo for us to open a ticket for you. Please include any damaged or defective areas in the photo.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Returns/Exchanges
We will notify you once we’ve received and inspected your return, and let you know if the return/exchange was approved or not.
Salt Project offers returns for store credit within thirty (30) days of the order's original ship date. You must open and ship back your return within those thirty (30) days for your request to be accepted. Your store credit will be in the form of an e-gift card which will be available within 3 to 5 days after we receive and process the return. The store credit will be issued for the price paid for the item(s) excluding any shipping or handling costs. The customer is responsible for the return shipping and handling costs, which will be deducted from the e-gift card sent upon receiving & inspecting your return. Returns must meet the following return criteria:
- Items cannot be worn and/or must be in new and unused condition.
- Items must not be washed.
- Items must have all original tags attached and intact.
- Items must be free of odors and stains.
Each E-gift card will expire one (1) year after the original issue date.
Exchanges
The fastest way to exchange is to use our return portal. Please make one exchange piece request at a time so the portal can map your exchange request correctly. The portal will then merge all requests into one ticket and send you one label to ship everything back together. Your newly requested item(s) will be released to ship to you once the original item(s) are received, inspected, and the invoice for the shipping & handling costs of the return shipment has been paid. Exchange requested pieces are held as soon as you make your exchange request in the portal so you can be confident the new item(s) you are requesting will be held for you.
Cancellations:
Please note that our orders CANNOT be cancelled, changed or modified after checkout due to our quick turnaround and processing times.
Lost or stolen goods:
Salt Project cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If this is the case, please reach out to the carrier to further investigate what happened.
If you have any questions, please feel free to email: help@shopsaltproject.com